Suncoast MLS Reference Center

Q. I cannot see the correct information in the MLS / I am getting timed out early. Why?

Posted by PRO Thu, 07 Sep 2006 16:26:00 GMT

A.  Here are some instructions that should help you out with your situation.

Deleting your Internet Explorer Temporary Internet Files and Cookies.
Temporary Internet Files are files that are saved on your computer from Internet Explorer. They are saved on your computer so that if you later decide to open the same page again, it will open a lot faster. However for many websites who update their respective page frequently these files can become corrupt disabling you from seeing the most current version of the page you are trying to see, or even let you view the page at all. With Marketlinx this can actually disable you from being able to log in correctly, view search pages and custom searches as well as many other important functions of the Tempo MLS.

1. Start Internet Explorer; however do not Log In to Tempo.
2. On the Tools menu, click Internet Options, and then click the General tab.
3. In the Temporary Internet Files section, click Delete Files, click the checkbox titled “Delete All Offline Content” and then click OK.
4. In the Temporary Internet Files section, click Delete Cookies, and then click OK.
5. In the Temporary Internet Files section, click the Settings button, a new smaller window will open up. Under the Section “Check for Newer Versions of Stored Pages” select the radio button next to the option “Every Visit to the Page”, click OK, and then click OK again.

If the Temporary Internet Files folder contains a significant amount of Web page content, this process may take several minutes to complete.

You might also want to reset your web settings to their default values. To reset these settings do the following:

1.      Start Internet Explorer; however do not Log In to Tempo.

2.      On the Tools menu, click Internet Options, and then click the General tab.

3.      Click the Security tab and set the Security level for the Internet Zone to Default by clicking the “Restore Defaults” button in the lower right hand corner.

4.      Click the Advanced tab, and click the “Restore Defaults” button in the lower right hand corner.

5.      Click Apply then Ok to close the Internet Properties window.

After you make these changes I would suggest restarting your computer to ensure that these changes have taken effect. Once the computer is restarted, open Internet Explorer, and log in to the MLS.

Norton Internet Security can also cause these problems, If you are still experiencing this problem after strictly following the steps above, try disabling NIS and see if the problem persists.

Posted in Correct Internet Explorer Settings

Q. How do I update my agent photo?

Posted by PRO Thu, 07 Sep 2006 16:25:00 GMT

A. To update your Agent Photo all you need to do is go to My Tools and click on Preferences. On that page you will see that is says Agent Photo, Browse, Delete Image and View Image. On this page you will need to click on Delete Image to get rid of your old one (once you delete it, it will not be recoverable) and then click on browse which will allow you to select your new Agent Photo on your computer by locating it on your computer, clicking on it and then clicking on the button that says Open. Now all you need to do is click Save and your new Agent Photo will be uploaded. To verify this you can now click on View Image to see your new photo.

Posted in Adding Photos/Media to Tempo

Q. How do I enter a statistical listing?

Posted by PRO Thu, 07 Sep 2006 16:24:00 GMT

To enter a statistical listing all you have to do is enter it as you normally would with just a few differences. First of all a statistical listing can only be entered after the listing is Sold. Once the listing is sold, follow the steps below:

1. Where the system asks for the Listing Agent you need to do one of the following:
   1. If you were the Listing Agent but did not put it in the MLS because the Owner requested it not go in the MLS: Enter yourself as the listing agent as normal and make sure you keep the written request of the owner on file.
   2. If you were not the Listing Agent and the Listing Agent was either not a Realtor or not a Realtor in the Tampa Bay area (for example: an Orlando Realtor) please select Non-MLS Member as the listing agent (MLS ID: 999999, Office ID: 599999)
2. Where the system asks for List Type (Where you would normally choose Exclusive Right or Exclusive Brokerage) please select Statistical Entry. This indicates that the listing was only entered for Statistical Purposes and not actually sold via the MLS.
3. After you have entered the listing, go to Add/Edit and choose Change Status to move this listing to Sold. For the Selling Agent you will need to do one of the following:
   1. If you were the Selling Agent then enter yourself as the selling agent as normal.
   2. If you were not the Selling Agent but the Selling Agent was a Realtor in the Tampa Bay area then enter that Selling Agent’s information as normal.
   3. If you were not the Selling Agent and the Selling Agent was either not a Realtor or not a Realtor in the Tampa Bay area (for example: an Orlando Realtor) please select Non-MLS Member as the Selling agent (MLS ID: 999999, Office ID: 599999)

Posted in Using the MLS